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It seems there is no keyword matching your query. Please review the FAQ under each category or email us at hello@imbesharam.com to get answer to your question.

What is this site about?

IMBesharam.com an award winning website, based in USA and catering to Indians worldwide. We are India's leading adult store measured by daily traffic, online ranking, social media followers and the most media mentions.

We are an e-commerce platform that showcases amazing products tastefully selected and sourced from popular brands in US, present them in a responsive boutique store for you to shop in a smooth & 'easy on the eye process'. We ship your order via world class carriers in a non-descriptive package & take care of all duties, customs and taxes through till delivery to your door.

We are in the business of bringing your curiosity, your imagination, your desires and your fantasies right to your bedroom. Because we understand your need for privacy, we put an extra effort to ensure that your order is packaged securely, shipped reliably, handled discreetly and delivered timely.

Shop right from in your bedroom for adult products for men & women, toys for gay & lesbian, lingerie, shapewear, costumes, undergarments and products for energy & stamina, male enhancement, sexual wellness, hygiene & care, romance & foreplay, oral & anal fun and many other intimate needs. We also carry the largest Bachelor & Bachelorette party collection in India.

Visit us on the web
Website: www.imbesharam.com
Facebook: www.facebook.com/imbesharam
Twitter: www.twitter.com/imbesharam
Youtube: www.youtube.com/imbesharam
Vimeo: www.vimeo.com/imbesharam
Google+ www.google.com/plus/imbesharam
Pinterest: @IMbesharam
SnapChat: @IMbesharam

Enough of us, tell us a bit about yourself and email us if you liked browsing or shopping on our site. We love to get your feedback!

Why should I shop from Imbesharam.com?

In simple words, we are India's MOST loved Adult Store.

Because 500,000 Indian customers have already done so, 250,000 Indians follow us on our Facebook, Instagram and Twitter channels and we have over 12,000 online reviews.

Not convinced?

Sunny Leone is the face of our brand, we deliver to our promises and stand behind our brand and our products and guess what, we have also won the XBIZ award for being Top International Adult Store.

Founded by 2 Indian Americans, we are HQ'd in Atlanta, USA with satellite office in India, Thailand & Ukraine. Our founders have over 30 years of combined experience in fashion, garments, online commerce, telecommunications and hospitality which has been instrumental in building a brand of this scale & reputation. 

We import your orders in our company name so your personal information is not exposed or at risk, and ship your orders from US to India right to your door in the most discreet manner while maintaining your privacy throughout. We are partnered with FEDEX / DHL & UPS in the US, BlueDart & Aramex in India to offer you reliable shipping and door 2 door tracking. We give you 6 payment options of which 2 are innovative options to pay anonymously and pay offline, while the rest are the popular options to pay by debit and credit cards, net banking, paypal & most ATM cards.

We have a well grounded and professional team to answer your questions & assist you as needed 5 days a week, for 12hrs a day, 

All in All, We dedicatedly strive to give you a world class browsing and shopping experience as we constantly grow & improvise to be your one stop shop for all your sexual wellness needs and a healthy adult lifestyle.

Is it safe/ok to shop from imbesharam.com?

Absolutely 100% Safe.

We are a US based International Company exclusively catering to Indians in India. We have a custom logistics process to ensure your order is ships promptly, packaged securely, clears customs reliably and delivers to your door timely.

Because we understand your need for privacy, we put an extra effort to ensure it, through our network of world class shippers like Fedex, UPS, DHL, BlueDart & Delhivery. The order will arrive in a white/brown box, have no mention of Besharam on outside, and the shipping label will say - shipped from 'Shipping Department, Happy Birds Inc,' so there will be no mention of the site IMbesharam.com and the product name will be shown as Gifts & Souvenirs.

Rest assured your concerns are our concerns, we uphold and deliver to our promise of safe and timely delivery, so can shop at ease. We got your back!

Is it legal to shop for sex toys on Imbesharam.com?

The simple answer is YES.

Because we have already done the hard work of importing them through customs by filling all the documents to support the legality of these products, only after they get imported are we able to sell them in India. Our Custom consultants work with the department to properly classify these products and ensure we have the rights and permission to sell and distribute them in India.

Now there is a lot that goes behind the scene, which we will not bore you with. First, we avoid to label them as 'sex toys'. These are pleasure products, and we prefer not to label them as 'sex toys' due to the stigma and undue attention it gets.

Legal Explanation: Under the Indian Penal Code, 1860, Section 292 prohibits the sale of obscene objects. We argue with the department that these products are NOT OBSCENE and they are being used by an individual in the privacy of their own space, so the Indian Constitution grants each Indian citizen the freedom to their own space and rights to their privacy.

We take full responsibility for the products we sell, so you, the customer does not have to worry about it after having placed the order online. We export our products from the US, import them ourselves in India, pay import duties & taxes and clear customs, and bring your package to your door. So yes, it is LEGAL to shop for products on IMBesharam.com and use them in the privacy of your bedrooms.

Why is the price of sex toys higher in india than other sites in usa & uk/europe?

The reason is the complex import process & expensive duties & brokerage charges.

The landed price of an adult product in India is about 3 to 4 times the cost of the product in USA, UK or Europe; the reason are detailed below:

  • International shipping - Usually we ship our consignment through DHL & Fedex from the US to India. The international shipping costs are high with these couriers, and more so lately due to COVID where flights are less, demand is more and rates of all man and material have gone up.
  • Customs duties - The total import duties we pay on our shipments usually range between 105-125% of the declared value (some of the highest in the World) and these includes customs duties, IGST, taxes and various other fees that are collected by Govt. of India for allowing to import this product category. These have gone up from being 70-80% to 105-125% in last 2 years because the government is discouraging international imports and trying to persuade Indian citizens to buy products Made in India, to advance the MakeinIndia agenda.
  • Broker charges - These are fees paid to a specialized group of agents and consultants, who handle all the necessary paperwork, certifications, licensing and regulatory compliances to make these imports happen. If not for them, it is near to impossible to import XX products in India due to the complexities of how rules and laws are written and implemented by authorities. These costs usually form a big chunk of the overall price (generally ¼ of the cost of the product you pay). The biggest advantage is that when we import through them, our customers identity is NEVER revealed at port of import and your privacy is maintained throughout the entire process.
  • Domestic shipping and admin fees - Thereafter we incur costs of delivering the order to your door, which includes domestic courier shipping, quality control and courier coordination along with operational costs like warehousing & discreet packaging, business operations & customer service, which along with the cost of the product total up to about ¼ of the total price of the product.

For example, if the price of a product costs $100 in the US, by time it reaches India, it will add up:

  1. US cost of product, shipping & admin costs = $120
  2. International shipping = $50-$75
  3. Customs duties = $120-$150
  4. Broker charges = $95-$125
  5. Domestic shipping and admin fees = $20-$30

Total Landed costs in India = $405-$500

The sum total of these costs end up making the product 3-4x the price you can buy it in the USA, UK or Europe where there are NO such complex import processes or import restrictions that end up raising the selling prices.

We are aware that some international online shops may claim they ‘ship worldwide’ including India, but we do not recommend purchasing from any sites unless they clearly GUARANTEE 100% complete custom clearance and door delivery to you. We have seen and heard many customers take this risk, had their orders confiscated at Customs in India and ended up receiving show-cause notices from the department asking to show up to explain why they imported a ‘prohibited’ obscene product in India. The sellers, under these circumstances, will fold hands and will be unable to assist with clearance or refunds, since they claim they have already shipped the consignment and they are relieved of their responsibilities.

For such reasons, adult products in India will be a specialized commodity until the import restrictions are relaxed or we manufacture them in India, in which case we run a risk of producing products that may not match internationally reputed brand standards until such Indian manufacturing and skill sets become trained and competent to match up International standards of quality, hygiene and packaging.

What payment options are available on imbesharam.Com?

Almost every option under the sun.

First, the good news is that we are a localized brand in India, and accept all payment methods in Indian Currency, so you never have to worry about paying in International currency on our store.

For all of our customers in India, we accept:

1. All types of Credit & Debit Cards
(VISA, MASTERCARD & AMERICAN EXPRESS)
2. Most Wallets & UPI
(Paytm, Phonepe, Mobikwik, BHIM UPI, Google Pay and many more.)
3. Net banking & Cash deposit in Bank. 
4. Pay via Cash on Delivery,COD Fee (10% COD Fee, To paid now)
5. PayPal
6. Cryptocurrency
Here is our Payment Policy in Details: PAYMENT POLICY

What is your reshipping policy?

Our logistic partners in India - Blue Dart and Fedex have plenty of benefits and advantages and a few restrictions as well. We all strive to provide you the best service, here is a quick overview:

1.When your order clears customs and gets connected with the domestic shipper, they send you an SMS, and our team sends a courtesy SMS/phone call to all Self Pick up orders to remind them to pick up order soon it arrives.

2.After the order arrives at the courier office in the customers pincode, the courier personnel generally makes a call attempt and a delivery attempt on the same day.

3.On the third day, if the order is still not delivered or picked up, our team sends a courtesy SMS/phone call to remind you to pick up the order as the courier office will send it back after 5days.

However, in spite of these precautions, few orders sometimes don't get picked up, or get returned back to our India warehouse due to a multiple number of unique reasons. Under these circumstances, if we have to reship the order to you, it will incur a Reshipping Fee of Rs.999, which is charged by the shipper to reattempt the delivery once again. This may also cause a 7-10 business days delay which may vary depending on the time it takes for the package to come back and then for it to get connected in the same cycle once again.

So to avoid these circumstances we request you to keep track of your order and also let us knowvia emailabout your inability to collect or receive the order.

Will my order arrive in a discreet & private manner?

Definitely. Your order will arrive in a discreet manner. 

We have a custom logistics process in place for our customers in India and around the world. We have partnered with world class shippers Fedex,UPS,USPS,DHL and BlueDart & Aramex.
As we understand your need for privacy, we put an extra effort to ensure that your order is packaged securely, shipped reliably, handled discreetly and delivered timely.
Through an efficient & connected network, your package will arrive to you in aFedex/UPS padded package. There would be no indication outside about the contents of the package. The shipping label will say as shipped by & from'Shipping Department, Happy Birds Inc, Florida/Georgia USA' and the product name as ‘Gifts & Souvenirs’. So, there will be no mention of the site IMbesharam and neither the actual product name.
So, Please be relaxed and place your order with ease because your concerns are our concerns and we have got your back.

To understand your need for privacy, we also have a self pickup facility for your order, if you prefer the package to not arrive at your house or work. By choosing this, you can have it wait for you at the closest courier company's local office. We can make that happen when you make the appropriate selection in the shopping cart before checkout.
For more details on how to opt for Will Pickup, pleaseclick here.

For more informationClick here 

Will I have to worry about customs dept knowing my info?

Set your mind at rest, because we got it all covered.

To ensure your privacy we import the consignment in our Indian entity name, so your information is NOT disclosed at time of import. We handle and take care of the complete logistics cycle, so after you have made the purchase, you can relax and plan your event, while we go to work and make sure your order is packaged securely, shipped reliably, handled discreetly and delivered timely.

The price of the product you see on our site includes all duties & taxes that need to be paid, upon import and distribution, to the Indian government. About 70-80% of the product price goes towards customs & import taxes, brokerage fees, distribution charges, storage fees, local taxes which may include Octroi, iGST, etc depending on your local destination. There are NO sales taxes owed, since you have ordered them online from a US company.

What is your shipping policy?

IMbesharam.com is a one stop shop for Indians & NRI's across the world to browse, shop & experience a bold & beautiful lifestyle. As we are exclusively catering to Indian and US customers, shipping is FREE and for our International customers, we offer deeply discounted rates with Fedex/DHL & UPS and offer a flat rate of Rs.4,999 per order irrespective of the number of products in the order and is a standard International Mail rate. These rates are one of the best you can find online and they include all charges up to your door.

What does 'custom logistics for india' mean?

It is a custom and a systematic set of processes established to facilitate smooth, reliable shipping structure and extremely discounted rates specifically developed for IMBesharam.com. Since we are a US company fully focussed on Indians in India and worldwide, We have developed a custom shipping, tracking, customs clearing and delivery process for our customers in India, so every order is shipped securely, handled carefully and delivered timely. Orders over Rs.1000 are shipped for FREE.
The process involves our partnership with world class shippers - Fedex, UPS, USPS, DHL, BlueDart & Aramex, dedicated logistics manager, integrated website, and efficient order management and warehouse management tools and personnel.

How long will it take to receive the order?

For our customers in India, the shipping estimate is normally between 2-7 biz days and 14-21 biz days depending on the product you have purchased, the shipping option selected and shipping location and where you are ordering from. 

When you purchase a product from our store that is listed as shipping from India, it takes 2-3 biz days to deliver the order in a Metro City and 3-7 biz days to a Non-Metro city and if you purchase a product that is being shipped from the US, it will take 14-21 biz days to deliver to you. The products are shipped out of our US distribution centre (see how it works), to the destination country/city. For customers in India, it may take between 3-5 days for the package to arrive at the Indian airport and then depending on how long it takes at customs (usually 1-3 days) they are delivered to our India distribution partner. The Indian partner normally takes 2-3 biz days to deliver in Metros and 3-7 biz days to non-Metros.

You can track your order here: www.imbesharam.com/track

I have been refunded when I requested an exchange ?

Oops..our bad, Unless in an unlikely event we couldn't find a replacement for that product, we have gone ahead and refunded it, so you can make a fresh purchase for something we will have in stock. If that resolves your concern, just shop again with us, if it doesn't please contact us viaEmail/LIVECHAT and we shall address it to your satisfaction.

What can I return/exchange?

Our Returns policy has been recently updated and VERY detailed, so you can read about it here. 

Generally speaking you can return almost everything you purchased from us as long as its not openednor usednor tampered with, under 15 days of receipt of the products.

If you open the product then it not able to be returned. Additionally, depending on the product like lingerie, adult toys, lubricants etc, there are different options available to return them and most of them are at the discretion of Customer Care and depend on each individual circumstance.

For a detailed read, please view our Return Policy

What's your return policy/exchange policy?

We offer a 100% satisfaction guarantee and a 15 day Return Policy on all the products purchased from our site. The 15 days begin from the date you receive your order. Depending on the product being returned, you can choose to get refund in form of store credit/gift card that NEVER expires or choose to exchange the product. Due to the nature of the products and hygiene reasons, this policy is conditional to the followingterms.
If the return is due to size issue or fitting concern (applicable for lingerie collection), we would gladly exchange (one time only) the product at NO COST to you and will be approved at the discrection of our concerned team. 
While our endeavor is to provide real Customer Care, for returns that arise at no fault of ours (incorrect order or damaged product) we do have to bill the cost of return shipping to the US. 

How do I return/exchange products?

If the return meets one of the four guidelines above, please gather the product/s you would like to return/exchange and click a close-up picture of it (using a 3MP or better phone camera), which clearly shows the condition of the product, its packaging and any associated booklets or tags intact. Next click the ‘Request Return’ button at the end of Returns Policy section, fill the form with information of your original order, upload the pictures you clicked, select the reason for return and choose the relevant refund/exchange option. Submit the form with any special remarks or instructions you may have for our Returns Department. Allow 48 hours to approve the return request and email you a RMA# (Return Merchant Authorization number). After you have received the RMA#, please use the envelope provided inside your original order to carefully pack the return items, fill the Return Checklist (also provided in the original order) with the RMA# and insert these inside the envelope and securely seal it. Within 1-2 business days we will get the return package picked up. However if your pincode is not serviceable by our courier partners we will ask you to use the label attached to the Return Checklist and mail it to us at our India Distribution Center. Once we have received the return package and inspected it, we shall initiate the return/exchange process and communicate with you via email with the status of your return request and follow through till you get the exchange replacement or till your refund is processed as credits.

How to speed up returns process ?

if you send us what we need in the first go, or as quick as you can, that will help speed up the return process time.At the time of filling the form for returns, pls. use your smartphone to click picture of the product in the exact shape you plan to return it. Include a picture of the front, back, side and inside (if applicable). Upload these pics to the return request form and submit it.The pictures that you send will help us identify your returns quicker and aid in a speedy process.

How long will the entire returns process take?

Once your order is approved for returns as per our policy, our team will initiate the pickup of the order which takes about 3-5 biz days to get to us in our India distribution center. Allow us one week after that to inspect the order, process your return and get a exchange or get the refund as per policy.
So give us about 2-3 weeks from date of pickup to completely process your return/exchange. You will get a final email with confirmation of return/replacement, refund/store credit details and any other related instructions.Please click here to read details about the timeline

Is VAT included for a non indian customer?

YES, If you are shopping at India Site (in.imbesharam.com), VAT and all other local and import taxes are included in the price of the product. One shop takes care of all stops. That means you do not have to pay anything on top of what you see for the products. All you have to worry about is shipping, which again if you choose FREE shipping, then you dont even have to worry about that.

The International site (us.imbesharam.com) prices are exclusive of taxes, so if you are shopping at our International site and you are a US resident in GA or FL, you will have to pay the sales tax which is 7%

How do I apply my promotional code/redeem a coupon?

In the stage two of the checkout page, enter your alpha-numerical promotion code where it says 'Enter your gift card #/Promotion code', and click 'Submit'. The cart automatically applies the promotion/discount and recalculates the new subtotal. After that you can continue with the balance of the payment and submit the order.

How do we keep / get updates of the latest products?

That's very easy,Join us on Facebook or Twitter orsign up on our VIP list, we shall send lots of goodies your way.

How old do I have to be to shop here?

You have to be above 18years of age, of sound mind and not be violating any laws or restrictions in your country/state/territory to shop at IMbesharam.com

What warranty is available on the products in your store?

Most of the electronic/battery operated products come with the standard manufacturers warranty, about a year from date of purchase. There are other speciality products whose warranty information can be obtained by contacting the manufacturer directly. If you have a question about any particular product, pleaseemail us and we can find it out for you from the manufacturer.

What language options do you offer currently?

Currently we offer English (US) as the language of the website, however Team Besharam is fluent with English and several other major Indian languages.

How do I make extra cash to shop on imbesharam.Com?

That's an easy one.

You can make Rs.1250 just by sending an email to all your friends and asking them to check out our store. if 5 of them will shop, you will make Rs.1250 straight to use on your next order at IMbesharam.com.
If you have shopped with us and are willing to give us audio/video feedback, we will pay Rs.500/Rs.1000 respectively for the feedback.

For the video feedback, we will be able to mask your identity and blur the image so that your privacy stays intact at all times. You can give ONLY one audio /video review to claim the benefits. So if you sum up all of this, you can easily make close to Rs.2000 in under 2 hours time and a little enthusiasm. All the best, see you soon my fellow Besharam!

How do I make extra cash to shop on imbesharam.com? Click here for the video answer.

How do I shop at your online store?

Very Easy. Get on a laptop or a tablet or a desktop or a smartphone that has internet connection. Pull upwww.imbesharam.comin any of the browsers (Chrome works best, next is Safari & Firefox). Once you land at our site, feel free to click the links and browse around. When you decide on a product you like to purchase, Click 'ADD TO CART' button. After you have added all what you want to your cart, proceed to the cart by clicking the top right cart icon. Once in the cart, you get to review what you intend to purchase today. If all looks good, select your shipping and delivery preferences and then click 'SECURE CHECKOUT'. At this stage you will get to enter your billing and shipping address and also get a chance to setup your account. Click 'NEXT' to go to the last stage of order submission. In this stage, add any discount codes if you have, select your shipping method and then select a payment method. Enter your payment information and Click 'CONFIRM MY ORDER'. At this point the website confirms your order and charges you for the value of the cart. You are all set. Thank you for shopping atIMbesharam.com

Do I need to register for an account to shop online?

No, actually you don't need to register to shop online. You can shop as a guest and checkout as a guest without having to register. However you get many benefits for creating your account with us, like tracking your orders as soon as they leave our warehouse, get a first look at new products, opportunities to participate in online & offline promotions and access your order history anytime and shop quicker the next time around.

I've forgotten my login details / password

No problem. Go to the 'Sign in' page by clicking the 'My account' button on the top right side of the website. Once in Sign in page, just click the 'Forgot your password?' link and enter your email address you had used to setup your account. An email is sent to you automatically with instructions how to reset your password.

Do you have a retail shop/location ?

At this point, we do not have retail locations as we are conceptualized to be exclusively an online specialty store. The obvious reason we are heavily invested online is because you will prefer to shop for intimate products like the ones sold on IMBesharam.com in the comfort and privacy of your bedroom or private place vs in public at a retail or departmental store. Maybe in the future you might see our stores out there. 

Do we have any retails shops/locations? Click here for the video answer.

How do I signup for the vip list / newsletter?

Click hereto go to the homepage of IMbesharam.com. Look for a pink ribbon at the bottom of the homepage. It says 'Sign Up Now'. Enter your full name and email address right there and click 'YES'. That's it. Now you are signed up for our VIP list.

How we

Pack & Deliver your order

1
Here is how we prepare your order
2
Here is how we pack it, with ❤️+🤗
3
Here is how we seal, label and ship
4
Here is how your order will arrive 🙏

Are you looking to

Return, Cancel, File a Warranty claim?

Return/Refund
Cancel My Order
File Warranty Claim
Close [✕]

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy to ensure your shopping experience is as smooth as possible. Please review the following guidelines regarding returns.

1. Eligibility:
- To be eligible for a return, the item should be sealed, unused and in its original packaging condition as we shipped to you.

2. Timeframe:
- You may initiate a return within 7 days from the date of delivery. After 7 days, unfortunately, we cannot offer you a refund or exchange.

3. Return Process:
- To initiate a return, please review the return policy, check for the eligibility criteria and fill out the return request form. Once the form is filled, the concerned team will verify the details and assist you further with the return request process.
- For items eligible for return, you may be responsible for shipping the product back to us. Ensure that the item is securely packaged to avoid damage during transit.
- If your return request is approved, it's required that you securely pack the product in the same condition as it was delivered to you and keep it ready for the courier to pick it up from your location. The instructions will be shared with you by our customer support agent.

4. Refunds and Exchanges:
- Once your returned item is received at our India warehouse, and inspected, we will send you an email to notify you of the approval or rejection of your refund, return or exchange request.

- If approved, refunds will be processed to you in the form of store credits post deductions of the restocking fees as explained in the return policy. Please allow 7-10 business days for the refund to reflect in your IMBesharam’s wallet.
- If you have opted for an exchange, the team will assist you with product details, collect any balance amount to proceed further to modify your order and process it.
- Exchanges are subject to product availability. If the requested item is not available, we will issue a refund in the form of store credits for the returned item post the deductions of restocking fees as explained in the policy. This way you can place an order when the product of your choice is available in stock. 

Non-Returnable Items:
- Certain items are non-returnable for hygiene or safety reasons, such as intimate apparel, swimwear, perishable goods, or items classified as hazardous materials. Please check the product description or contact our customer support for further details.

6. Damaged or Defective Items:
- In the rare event that you receive a damaged or defective item, please contact our customer support immediately. We will arrange a return or exchange at no additional cost to you.
NOTE: It's required that you record an unboxing video of the package when received and share the details of the defects you find in the product.

7. Final Sale Items:
- Some items may be marked as "Final Sale" or "Non-Returnable." These items are not eligible for return or exchange unless they are damaged or defective upon receipt.

8. Store Credit:
- Once a return request is approved, the store credits will be issued in the form of a gift card or a voucher post deductions of restocking fees as explained in the policy. These credits can be used on your future purchases and have no limitations or validity.

We reserve the right to update or modify our return policy at any time without prior notice. It is advisable to review the policy periodically for any changes.

Return Request
Please fill the form and agree to the T&C




Attach Images (10MB limit)
We need to see the pictures of the product as you have it
Upload Videos (25 MB limit)
Please show how the product is not working the way it should


What happens next
1
After submitting the form, please allow us 2 days to review the details, and get back to you with an RMA# and instructions for RETURN PICKUP.
2
Post Approval, plls follow the RMA instructions, re-pack your order, put in box/envelope & wait for pick up. It should be picked up in a day or two.
3
Upon receipt at our warehouse, we will inspect the product & packaging, check for fingerprints under UV light to ensure it qualifies for a return.
4
Post inspection, we continue with the return request for exchange/store credit. Allow 7-10 business days for this cycle to complete till closure.
Please read T&Cs and select the checkboxes to confirm your acceptance to these.
Close [✕]

We offer a 24 hour Cancellation Policy to cancel any orders you placed with us, subject to the following terms and conditions which are NON NEGOTIABLE:

1. Within 24 Hours + Order NOT SHIPPED: If you wish to cancel your order after the order is placed please submit it via email or live chat asap and get an acknowledgement from us. If we get the cancellation request within 24 hours of your order confirmation and the order is not shipped, we should be able to cancel your order and submit your payment for refund subject to the below restocking fees. Once cancellation request is submitted, please allow 24-48 hours for us to complete the cancellation process and 4-7 working days for the refund (subject to restocking fees listed below) back to the Original Form of Payment/ Store Credit / Gift Card.

RESTOCKING FEES: Any acceptable cancellations requests made within 24 hours will attract 10% restocking fees, unless the refund is made in form of a Store Credit / Gift Card. These fees are deducted to cover administrative costs for receiving and cancelling order, warehouse administration required to cancel order and restock products, cancel shipping label as well as non refundable payment gateway fees which usually is between 3-5% of transaction value.

REFUND OPTIONS: For any PREPAID orders, you can choose between one of the refund options:
a. Refund (-less 10%) back to original payment form.
b. Refund (full amount) as StoreCredit / GiftCard.
c. COD orders >Refund (full amount) is ONLY as StoreCredit / GiftCard.

2. Post 24 Hours + Order NOT SHIPPED: If we receive the cancellation request post the 24 hour period AND before the order has shipped, we may still be able to cancel the order,  this request has to be determined on a case to case basis, depending on what stage of the order cycle this request was received and if there is a possibility to cancel it. Once cancellation request is submitted, please allow 24-48 hours for us to complete the cancellation process and 4-7 working days for the refund (subject to restocking fees listed below) back to the Original Form of Payment/ Store Credit / Gift Card.

RESTOCKING FEES: All acceptable cancellation requests made post 24 hours cancellation period will attract 25% restocking fees unless refunded in form of a Store Credit / Gift Card where the restocking fees is reduced to 10%. These fees are deducted to cover administrative costs for receiving and cancelling order, warehouse administration required to cancel order and restock products, interrupting the logistics cycle to retrieve the order and processing the cancellation as well as non refundable payment gateway fees which usually is between 3-5% of transaction value.

REFUND OPTIONS: You can choose between one of the refund options:
a. Refund (-less 25%) back to original form of payment.
b. Refund back (-less 10%) as StoreCredit / GiftCard.
c. COD orders > Refund back (full amount) ONLY as StoreCredit / GiftCard.

3. Within/Post 24 Hours BUT Order HAS SHIPPED: If we receive the cancellation request within OR post the 24 hour period BUT the order has shipped, we may still be able to cancel the order,  this request has to be determined on a case to case basis, depending on if the order is UNOPENED and can be RTO'd (return to origin) or it may need you to ship it back to us. Once cancellation request is submitted, please allow time for the RTO to come back to our warehouse and thereafter 24-48 hours for us to complete the cancellation process and 4-7 working days for the refund (subject to restocking fees listed below) back to the Original Form of Payment/ Store Credit / Gift Card.

RESTOCKING FEES: All acceptable cancellation requests made post 24 hours cancellation period & after shipped order is RTO'd will attract 25% restocking fees + Rs.999 Shipping Costs and can ONLY be refunded back Store Credit / Gift Card. These fees are deducted to cover administrative costs for receiving and canceling order, two way shipping costs and administration costs of reversing the logistics cycle to retrieve the order and processing the cancellation as well as non refundable payment gateway fees which usually is between 3-5% of transaction value.

REFUND OPTIONS: In this case there is only one refund option:
a. Refund back (- less 25% + Rs999) as StoreCredit / GiftCard.
b. For COD orders: There will be no refund due for the COD Fees paid.
c. For Orders paid via BharatX: Cancellation post the order is shipped is not possible, unless a fee of Rs.999 towards the re-shipping fees is paid by the customer.

4. Special Circumstances:
a. Order is Delayed beyond 7 biz days of EDD: If your order is delayed beyond 7 days and the delay is outside of our control (customs delay, international shipping delay), we will be happy to accept a request for cancellation and process the full refund back to the original payment form. However we ask for a period of 7 business days (M-F) beyond the Estimated Date of Delivery (EDD) for us to effectively implement this policy exception and offer a full refund. If you request a cancellation post 24 hours and before 7 days post the EDD, we will consider this as Option #2 above, and offer options based on the Restocking Fees applicable to that option.

Cancel My Order





*NOTE: If the order was ALREADY SHIPPED (whether under 24hrs or over) the ONLY refund option is 'store credit' (-25% restocking fees) -Rs.999 (two way shipping charges), and the Customer Service Agent will inform you about it.
Close [✕]

We offer a 15 Days Limited Warranty Policy, that covers any purchase made on IMbesharam.com. Please read the policy in details:

In very rare cases, if the product you received has a defect, or it stops functioning within 15 days of receipt, please accept our apologies for this inconvenience if this may happen to you. This should rarely be the case as we work with brands that are reputed for good quality & reliability and pre-packaging inspections in place. We will have to deep dive into it to figure out the issue.
To claim the warranty of the product, please fill out the warranty claim form immediately, more importantly within 15 days of receipt of the order. Once the form is submitted, our respective team will review and assist you further by email. Please review the step by step process to understand how the warranty claim process works:

1. Post you submit the warranty claim form, our team will review the video and the issue you explained.

2. After the details are reviewed, the first step we take to address the issue is to schedule a zoom call or send an email to you to troubleshoot the issue. This is because, many a times we get customers who inform us of an issue, but after troubleshooting, they find out that either they didn't place the battery correctly, or didn’t used a new battery or did not press the button hard enough, or sometimes it just starts working after a hard reset.
If it is determined by our team that the product indeed has an issue, we will make an arrangement to get it picked up at the earliest possible time, and when it arrives back at the warehouse, we will troubleshoot it again.
*This process may take (5-7 biz days from the time we receive the submission of the claim form)

3. If upon physical inspection and check, we determined the product was indeed faulty/defective/malfunctioning, we will accept the return and file it as a WARRANTY CLAIM. Thereafter, it will lead to one of the 3 options:
A. If we found the issue to be minor and we are able to fix it, we will fix it and ship it back to you at NO COST. This would include fixing/repairing or replacing parts of the product, which were found to be not working, for example: a cap, remote, bullet or similar parts.
B. If we found no issue upon testing at the warehouse, we will have to ship it back to you after collecting re-shipping fees (Rs.599-Rs.999) as determined on a case to case basis.
C. If we found a major issue, and it appears it cannot be fixed by us, we will file a warranty claim on your behalf with the manufacturer/brand. After we get the approval for replacement which usually takes 3-5 business days, we will proceed with ringing up a replacement order for an exact product and ship you a replacement in exchange for the defective product you returned. This entire process from time it arrives to our warehouse, till when we can ship the replacement (if we have in stock) usually takes 10-14 business days. And if the product is to be shipped from the US, it will take 21-30 business days.

Warranty Claim Notes:

*The Replacement product may come in standard bulk packaging which could be a poly bag or white box. This is how the manufacturers usually replace under a warranty claim.

**We are UNABLE TO EXCHANGE IT FOR ANOTHER PRODUCT OR OFFER A REFUND. The only option offered in case of a qualified 15 days warranty claim is a FREE REPLACEMENT.

SPECIAL CIRCUMSTANCES - Warranty Claim AFTER 15 days.

Most brands we stock offer 3 months to 12 months warranty, but any claim made after 15 days, has to be filed with the manufacturer/brand directly on their official website.

IMbesharam.com does not claim to offer the manufacturers warranty and expressly states that any Warranty Claims post 15 days of delivery will have to be handled directly by the manufacturer/brand.

In exceptional rare circumstances, if the product you purchased on IMbesharam.com is found to have a defect or stops functioning like it did earlier, after 15 days of delivery, we recommend you file a warranty claim directly with the brand/manufacturer on their official website by showing the purchase receipt (which is the order confirmation email )you get after making a purchase on our website. In most cases the manufacturer will assist you with warranty replacement. In such cases, you will have to bear the costs of international shipping, import costs such as duties, taxes and any associated fees.

If you would like to engage our services to file the warranty claim and file a replacement request on your behalf, we will be happy to do that at no extra cost. We will however have to collect the cost of shipping and importing a replacement unit, which usually comes to about 60-70% of the value you paid for that original product. After collecting these fees, and upon collecting the defective unit, we will file the claim on your behalf, work with the manufacturer to issue a replacement (if all warranty conditions are met) and then engage our shipping company and our brokers to ship from manufacturer warehouse and pay for import duties, taxes, GST and fees as well as brokerage charges to allow this import into India. The whole warranty cycle will take about 14-21 business days from time you make the payment for warranty replacement and we receive the defective product from you.

In such cases, please continue to submit your warranty request using the same 'Warranty Request' claim form below and a manager will be in touch with you via email to discuss the options and process thereafter.

File Warranty Claim
Please fill the form and agree to the T&C



Attach Images (10MB limit)
We need to see the pictures of the product as you have it
Upload Videos (25 MB limit)
Please show how the product is not working the way it should. Record a video that shows product is fully charged, and your attempt to make it work. Try to show the part that is not working and what you think is the reason, show outside and inside of the malfunctioning part so we can better troubleshoot.


What happens next
1
After we receive your claim, we will review the info, photos and video and call you to troubleshoot the issue.
2
If it is determined that the product will need to be brought to our warehouse to troubleshoot, we will arrange for a reverse pickup and inform you.
3
Upon receipt, we will inspect the product & try to resolve the issue. If we could resolve, we will re-package and ship the working product back to you
4
If we are not able to resolve the issue, we will file a claim with vendor and wait for their approval to repair/replace the qualified warranty claim.
5
The entire process from time you file claim, till we pickup, inspect, file claim and repair/replace will take about 10-14 biz days.
Please read T&Cs and select the checkboxes to confirm your acceptance to these.
01
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04
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Let’s talk policies

Our STANDARDS, your peace of mind :)

Shipping Policies

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Customers DUTY

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Payment Policies

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our guarantee

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Privacy policy

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Unsatisfied -real cool

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Customer reviews

Real customers, real reviews

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"I read great reviews about Satisfier Pro 2 and finally decided to order it from IMBesharam as it was suggested as one of the most trusted brands."

by Eus
Rated 4.9 / 5 | 479 reviews

"I am delighted to find this website!! Amazing products with great deals and of course an outstanding customer support."

by RS
Rated 4.9 / 5 | 479 reviews

"The service provided was really good. I like the promptness of the response. The website is easy to use and the delivery was very quick."

by Reena S.
Rated 4.9 / 5 | 479 reviews

"It's reassuring to know that they prioritize customer satisfaction and are readily available to assist when needed."

by Apurba
Rated 4.9 / 5 | 479 reviews

"Customer service on IMbesharam.com was top-notch. I had a query regarding one of my orders, and their support team responded promptly."

by Joh
Rated 4.9 / 5 | 479 reviews

"Amazing customer service, so kind and prompt 💗 thank you so much imbesharam.com!"

by Shreya Jauhari
Rated 4.9 / 5 | 479 reviews

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Rated 4.9 / 5 | 479 reviews

"Absolutely awesome customer service which helped me a lot with all their patience, knowledge... kind people, awesome platform!"

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Rated 4.9 / 5 | 479 reviews

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Rated 4.9 / 5 | 479 reviews

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Rated 4.9 / 5 | 479 reviews
AUTHENTIC PRODUCTS & DISCREET DELIVERY
Posted on 04 Jun by C S, India

Love the range of quality and authentic products available with...

Love the range of quality and authentic products available with them. Very happy and satisfied with my purchases so far.
Also, the packaging of items at the time of delivery is very discreet with no indication about the product on the packaging.

GENUINE COMPANY AND GREAT QUALITY PRODUCTS
Posted on 26 May by L S, India

Genuine company, customised products, you get what you order.

Genuine company, customised products, you get what you order.

SONIA WAS EXTREMELY HELPFUL
Posted on 01 Jun by T D, India

Sonia was extremely helpful and she guided me through my...

Sonia was extremely helpful and she guided me through my first purchase.

FREQUENT SHIPMENT UPDATES
Posted on 16 Jun by A K, India

Although there were issues with customs, I was informed about...

Although there were issues with customs, I was informed about the delays and did not have to message imbesharam asking for updates.

THEY HAVE THE HIGHEST QUALITY
Posted on 25 May by S, India

They have the highest quality, global brand products, at the...

They have the highest quality, global brand products, at the most reasonable prices you’ll find in India. Very glad to have found them!

THANK YOU VERY MUCH FOR THE SUPPORT!
Posted on 24 May by B L, India

Please guys don't go to other sites for saving little...

Please guys don't go to other sites for saving little bit money. This is the best site i believe.

I bought 3 products, I'm very happy and satisfied with all products.

IT'S MY 2 PURCHASE FROM IMBESHARAM.COM
Posted on 13 May by D, India

I purchase lovense lush 3, you all should try lovense...

I purchase lovense lush 3, you all should try lovense products it's amazing feeling now I'm waiting for my another order that's dildo and my order value is Rs. 4399 and they give an upgrade of Rs. 2000, I chose product of Rs. 6,399. Thank you Imbesharam, I can say imbesharam.

AUTHENTIC AND TRANSPARENT
Posted on 28 Apr by I G, India

I’ve been a regular here and can vouch for the...

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BEST PLACE TO BUY ADULT TOYS
Posted on 21 Apr by B, India

Best place to buy adult toys and accessories. All the...

Best place to buy adult toys and accessories. All the product is genuine and Customer care service was excellent. Thanks to Sonia for all the assistance.

GREAT PRODUCTS WITH SUPERIOR SUPPORT
Posted on 9 May by B, India

Site is trustworthy, have bought few more goods long ago...

Site is trustworthy, have bought few more goods long ago and their quality is great too.

EXCELLENT CUSTOMER SERVICE AND PROMPT ACTION
Posted on 11 Apr by S V, India

Customer service and prompt action shows the site officials are...

Customer service and prompt action shows the site officials are dedicated towards their cause. Brilliant.

THE NO.1 AND TRUSTED ADULT PRODUCTS
Posted on 02 Apr by S S, India

Customer care service is excellent , Nirav is very supportive...

Customer care service is excellent , Nirav is very supportive , they have variety of genuine products.

I AM REALLY IMPRESSED WITH THE IMBESHARAM
Posted on 16 Dec by F E, India

The unique features of this shop are amazing and I...

The unique features of this shop are amazing and I am really grateful to be a shopper of Imbesharam.

I AM GRATEFUL FOR THE SERVICE
Posted on 04 Nov by I M, India

I am happy with the product. It felt real. I...

I am happy with the product. It felt real. I am at peace and satisfied with the product. Thanks for your service, truly grateful.

GREAT VARIETY OF PRODUCTS AND FAST SERVICE
Posted on 24 Jan by A M, India

It's one of the very professional, well organized and sorted...

It's one of the very professional, well organized and sorted out site with a wide variety to choose from.

I WILL SAY THIS ONCE…AMAZING!
Posted on 20 Jul by O, India

I not only found all i was looking for but...

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TRULY MIND BLOWING EXPERIENCE
Posted on 20 Jul by O, India

Privacy is perfectly maintained by team Imbesharam.

Privacy is perfectly maintained by team Imbesharam.

THANKS TEAM IMB! THEY EARNED MY RESPECT.
Posted on 23 Aug by P D, India

IMB is the most professional and safe website to buy...

IMB is the most professional and safe website to buy Adult toys if you reside in India.